Tierklinik Kellerwessel in Köln - Tierärztliche Klinik mit 24h Notdienst

Angelica Di Carlo 4 months ago

Based on our experience, I would not recommend this clinic. Our dog passed away following treatment here, and throughout the process we experienced what we felt was poor communication, limited support, and a lack of compassion during an extremely difficult time. During surgery for one condition, which turned out to be related to the intestine, two different organs were removed because a tumor was suspected. We understood this was intended as a preventive measure, but our dog never recovered from the procedure and later passed away. We were subsequently informed that the laboratory analysis did not confirm the suspected tumor. We were also disappointed that the tissue samples intended for laboratory testing were reportedly received by the laboratory days after our dog’s death, which left us with many unanswered questions. We understand that not every medical outcome can be controlled and that complications can occur. However, based on our experience, the communication, organisation and support we received fell far below our expectations. Sadly, we cannot recommend this clinic.

Marek Korencak 2 years ago

Honestly, I was a bit worried to go to this clinic after reading so many bad reviews, but the only thing what I experienced there was kindness and professionalism. And even when the doctor and the nurse were not native German speakers, their language skills were excellent. But what is more important is that they were doing a great job with my dog. Special thanks to Dr. Smailji and Ms. Bastian (I hope I remember correctly)! They were super nice to my very energetic Smajo. If I have a problem with my dog in the future, I will definitely come here.

Ralf Laemmel 5 years ago

They fixed the severely broken leg of Cathy. Needed almost a week to get her back because Cathy had to stabilise. Obviously, not cheap, but they were kind with cat and us. Keep up your great work. 😻

Erin Leader 6 years ago

I am so grateful to the team here! We were on vacation when our cat had a serious accident. Our house sitters brought him. They were quick to diagnose what was wrong and create a treatment plan for him. They took amazing care of him for 4 days until we were able to come get him. When we heard what happened, we feared the worst. But the competent doctors and staff went above and beyond to care for him. Running different tests, giving him appropriate medications and physical therapy. They were aware of our situation and told us that we could call 24 hours if we had any questions or concerns, which was a big relief to us. We are especially grateful to Dr. Ioannou for speaking to us on the phone multiple times and being there when we picked him up to answer all of our questions. He was very friendly and knowledgable. He is expected to make a full recovery, and I truly believe that is due to their amazing team. We will be forever grateful for the care and love they showed our boy!

Michael Chernyakov 6 years ago

Was okay. They could not help much there for our dogs issue and of course as it is Notdienst it was super expensive for 5 mins of checking him and telling me that we need to give the dog anesthesia to find out more. Only if you can wait, wait until your normal dog doctor opens again after the weekend is over.