Hertz

Lee Gibson a month ago

We had a delay in our arrival and the angel of a man named Oleg, that worked the front went way way way above and beyond to make sure we were taken care of. He stayed late, was very professional, knew exactly what to do and made sure we got our car. I can’t express enough gratitude towards Oleg. He was great. Me and my wife have always used Hertz because of experiences like this. Hertz’s staff seem to always come through and they hired a great guy in Oleg. 10 out of 10!!!

Alex Snape 2 months ago

Beware when returning to this location as there are no signs telling you where to drop off and if you do drop off in the place with big Hertz signs during open hours, there’s no sign there to tell you to drop off in other place during open hours. Then they will charge you €25 for them to move the car to the right place. Seems like they deliberately make it confusing so they can find something to charge you for.

Phil pug 4 months ago

I can also attest to the scams from this Hertz branch. They charged over 700€ for a scratch on the wheel they claim I made. They told me to go when dropping the car back, and they hit you with the photos and charged later. This place needs to be formally investigated. Do not, under any circumstance, hire a car from them.

John Bordoni (Jack) 2 years ago

I’ve used Hertz a number of times within the United States but had a terrible experience with this particular location and would absolutely avoid renting from here. The rental itself was great - upon returning the vehicle in mid-June, I walked around the vehicle with an agent who indicated no damage. A day later, I received €1200 of damages due to a “cracked windshield”. After months of back and forth with the agency (wait times of 5-7 or more business days between responses) and going through numerous holds with Hertz customer service with every possible escalation I could find, they cannot provide any evidence of a cracked windshield nor any receipt of any repair rendered to the vehicle (because, clearly, no repair was actually needed). The only “evidence” they provided are the attached photos, neither of which show a visible crack - all those photos show is some marker added by someone at their facility. Thankfully, I had this covered by insurance with my credit card, but be extremely wary of renting from this location. I’ll continue to use Hertz within the US but their support is not able to handle international requests sufficiently.

Alejandro Pérez 2 years ago

They gave me a car with a scratch on the tyre and they didn't have on the system. But I videoed the car before pick up. At return, the scratch popped up and they tried to charge me €1,000 for this. I immediately sent the video to the main office and they adcknowledged their mistake. But the rental office clearly are not doing things right. Also the parking garage has very narrow driveways for how wide some of their cars are. Return lady speaks limited English and clearly doesn't enjoy her work (and her life)