zooplus

vasileios petropoulos 3 months ago

The funniest of all. Trying inefficiently to provide service with AI. It is nothing more than dissapointment. We ordered 27/5 and we received our order 11/6. During that time cheap excuses were provided. It is a pitty. No wonder it is so low rated

Veronika Jakub (Veronika a Jakub) 4 months ago

Ordered cat food and litter. They devided the order into 2 packages. Unfortunately, they were unable to pack one of the boxes properly so it arrived damaged and we refused to pick it up, because you cannot be sure there is everything inside. Communication with customer service is a waste of time. We are located in Czech Republic (the company's name here is zoohit), but our ticket was sent to someone from Netherlands, and probably due to translation issues they were unable to understand which package was damaged and sent us once more the one that arrived okay. The way this company works is unacceptable. They should first learn how to pack big size and weight boxes and then start selling cat food and litter as they come in huge packages and are more likely to be damaged on the way if the box is not big enough or packed the way they do it. We were excited at first with what they offer, but absolutely dissapointed at the end of the day.

Kaloyan Stefanov 7 months ago

I have been trying to order dog bed for over a week now because they cannot take my money! They cannot do pay on delivery - common practice in Bulgaria, they do not accept card payments and I was asked to make bank transfer so they can send my order! I do not know what sort of establishment are you trying to run, but I can promise you I will find someone to take my money without the hassle of having to change multiple payment methods and go back and forth with the customer support! This is absurd!

Gábor Tóth 8 months ago

It looks like Zooplus does everything to loose me as a customer. Until now they only worked with the failure of couriers, DPD; and Hungarian Post (because its a legal obligation) - albeit for 4 times the price. I rarely say good things about the postal service, but it's still much better then that trainwreck DPD. But now they finally added another courier: Express One. It totally seems like they deliberately look for the worst service providers of all time. And certainly avoid the ones that are really reliable: Foxpost and Packeta. Or at least some average GLS. It's a tragedy that Zooplus would have a good portfolio but they doom their service by cooperating with the worst couriers available. I rather pay a significant surplus and buy elsewhere

Rey Ghaderi Edited 2 years ago

I have two beautiful dogs and buy everything they need from food to hygiene products from Zooplus as i believe they have the best prices and very helpful and responsible customer service. Never had a single bad experience with them. And highly recommend them to pet owners.