Reisacher Augsburg GmbH

Radu Gilceava 8 months ago

I had very poor experience with this dealer. I inquired about a vehicle and made it clear I wanted to export it to Romania, but the dealer responded with an incorrect and offensive statement suggesting that Romania and neighboring countries are connected to sanctions against Russia. Romania is an EU and NATO country that strongly supports Ukraine, so the explanation given was not only factually wrong but also unacceptable. I would expect better professionalism and proper information from an international dealer. I hope other customers are better informed and treated with respect.

R. A. a year ago

Had a schedule in the early afternoon for a diagnostic because my GPS kept showing incorrect position. I came in and I was informed that it could take until the next day to identify the issue. I told the guy that I would need a replacement car, but unfortunately they were out of any option and I was kindly provided a taxi voucher. Basically about 3h later I received a call from the service advisor that the issue had been resolved. He explained that he did a firmware refresh and the issue's now gone. Of course I had to pay some money for it, but I think it's still quite fair and I appreciated the nice gesture for the taxi voucher. Overall, great service and very straightforward.

L M J a year ago

I had an absolutely fantastic experience purchasing my BMW X5 from Autohaus Raisacher in Augsburg! From start to finish, the entire process was smooth, professional, and stress-free. A special thank you goes to Robin, who provided outstanding customer service throughout. He spoke excellent English, which made communication effortless and comfortable. Robin was incredibly knowledgeable, transparent, and attentive to every detail, making sure all my questions were answered and that I felt confident every step of the way. The handover process was seamless, and everything was perfectly prepared when I arrived to pick up the car. Robin took the time to explain all the features and made sure I was 100% satisfied before driving off. I highly recommend Autohaus Raisacher Augsburg to anyone looking for a premium car-buying experience. Top-tier service, friendly staff, and a beautiful car!

That Spaceman a year ago

I have used Reisacher for servicing of my vehicle for many years, and they're always very friendly and helpful. Truth be told they are expensive, however in all cases they justify the costs. On a recent visit there was a miscommunication and I was slightly overcharged for some unneeded work. I highlighted it to my service technician, who was also unsure why such work told place and why I was charged. He dealt with the situation with the upmost professionalism, keep me up to date and ensured the situation was taken care of, resulting in a refund for the excess work. Many thanks again to Herr. Berkmann for this, as well as all of the other colleagues who always give a 5 star service!

Spotee Fai 2 years ago

Had a very good experience at this authorized BMW centre. I was having an issue with the EV car whereby there's no way for me to charge the car since I am a tourist and the only way for me to charge my car was using local charging App. But Johannes and his colleague at the front desk were very helpful and made sure I could get the car charged at their centre's charging station. Thanks for the help and really appreciate the effort!