Premier Inn Nürnberg City Centre Hotel

Maria 123 2 months ago

Not a good hotel for us. They gave us toilet paper that was left over from the previous guest. For hygiene reasons, they should have given a new roll of toilet paper for each guest. AC was broken. The bed was very uncomfortable, the middle part sagged down when we slept on it. There were dirty spots on the chair in our room. no bottle of drinking water provided, so we had to get it from the bathroom tap. Also no mini refrigerator. The price per room that we paid was almost €100 incl bfast. The breakfast room was also small. Car parking cost €17/day

Jackie D 3 months ago

The room had AC but it did nothing to cool the room down at all. We opened the windows, but the trains are very loud, as this hotel is right at the station. Closed them around 4am to try and get a couple hours sleep and woke up drenched in sweat. Feels wrong to advertise AC but it doesn't work. The hotel did feel clean and had a nice happy hour. With windows closed, the train noise wasnt bad at all. With AC it would've been a good stay.

Alex 3 months ago

The most serious issue was that an item I accidentally left in my room was stolen after housekeeping serviced it. I was told nothing was left which is not true. In addition, the air conditioning was not functioning during these very hot days, which led to several nights of poor sleep. Because of this, I felt constantly tired throughout my stay. These issues significantly affected my overall experience.

Arzu AYDIN 4 months ago

​I am writing this review to express my absolute disgust and disappointment with the front desk staff at this hotel. The level of hostility and the sheer lack of manners I encountered during my stay were beyond anything I have ever experienced in the hospitality industry. ​The communication style of the reception staff is a major problem. They are profoundly rude, aggressive, and clearly have no training in basic customer service. When I politely confronted a staff member about their unacceptable tone and reminded them that their behavior completely contradicts universal hospitality and communication standards, their response was not only shocking but utterly pathetic. ​Instead of issuing a professional apology, they replied with an egocentric, childish attitude, literally stating: "I don't believe in universal rules, I only believe in myself." ​Hearing such a ridiculous, 5-year-old level response from an adult working at a hotel reception is mind-boggling. This is not a playground; it is a business. You do not get to invent your own rules of conduct when dealing with paying guests. ​This toxic and unprofessional attitude ruined my experience. A hotel's front desk is supposed to be