das hotel am alten park

Ozlem Illingworth a month ago

My room had not been cleaned when I checked in, and I was told that there was no one available to clean it until the next day. The towels were stained and smelled unpleasant. They cleaned the room next day. This part was not a big deal. One evening, I accidentally left my key card in the room while rushing for my dinner reservation. When I returned, there was no staff member available to give me another key. The hotels number on the website would not answer. I eventually found a random phone number to call on one of the walls, but the person who answered did not speak English and kept telling me to come to the hotel’s address, even though I was already there. I had to make five international calls to this person. There were no clear instructions, emergency contact numbers, or information about what guests should do if they were locked out after hours. I ended up walking around the complex for almost an hour in the dark trying to find someone who could help me. Eventually, I discovered that there was a hospital in the complex and found someone there who had access to the keys. The entire experience was extremely stressful. A hotel should have a clear way for guests to obtain assis

H. Ren 10 months ago

Conclusion: i would not recommend this hotel! Room: This hotel is renovated from a hospital. The room is clean but still looks like a creepy hospital room. The sound isolation is really bad. Food: The breakfast is very simple as well as the lunch. Service: most colleagues are nice. But, the male at the reception is very unfriendly. As I had a question about the receipt, he became very aggressive. It's very sad such service atittude still exists. Location: close to the train station.

Filipe De Sousa a year ago

We stopped at this "hotel" for one night to rest after a long car journey. We had booked a double room with one large bed, but upon arrival we discovered that the room had two separate twin beds instead. When we raised the issue with reception, the staff insisted this was their version of a “big bed” (you can judge for yourself from the picture). Unfortunately, the staff seemed more focused on finishing their shift — it was 19:55 and reception closes at 20:00 — than on addressing our concern. The next morning at check-out, the clerk didn’t even bother to ask about our stay. On top of that, the whole property has a rather clinical atmosphere, with a smell and look reminiscent of a hospital — likely due to the private clinic located right next door. Overall, this was a disappointing experience. I would not recommend this place, even for a single night.

Jorjor Well a year ago

An unusual hotel, somehow associated with a religious organization. When there, no crowds at all (Easter). Really nice clean, really nice breakfast. Really nice views over the rooftops..