B&B Hotel Regensburg Ost

Ana Varsic 8 months ago

Easy to reach, simple check-in, but better to self-book a room directly at the B&B hotel, not via apps (we once booked via Agoda and never received a proper checkin code, could not enter, there is no proper customer support service, no complaint procedure). Rooms are simple, clean and cosy. Free parking in front of the hotel. Staff doesn’t speak English and are a bit unfriendly.

Angelica Silva 2 years ago

It’s a budget hotel, so you get what you pay for. The room was clean, however our AC didn’t work. We attempted to sleep with the window open but this is also a truck stop, so we heard traffic all night. I might have given another star if the staff was more professional. We booked through a third party (Agoda), who didn’t transfer the information for all of our guests (children and dogs). We booked two triple rooms (and paid for them in advance). When we arrived after a long day of driving we were told that because we booked two rooms for 1 adult each, we would only get single rooms (regardless of what the booking said/what we paid for). The man working the front desk seemed very angry and argumentative when we asked if they had two triple rooms available and we’d be happy to pay whatever the difference is (because we aren’t trying to hide our kids/dogs). Eventually, we got the rooms but it was uncomfortable doing so. The breakfast is simple and be prepared to wait in line.

Emily Horch 2 years ago

I was very grateful to the front desk person on duty when I arrived to check in for her patience and kindness to me. I was first assigned an upper floor but as I have mobility problems, I asked for a ground floor room and she was able to change it. It was the first time I've had a twin bed room and was a little disappointed at first not to have one larger bed, but in fact I'd ask for this type of room again as it worked out so well. The room also seemed freshly re-done with very comfy pillows and duvet. Thank you again to the kind woman on the front desk!

Leanne Senior Edited 2 years ago

My second stay here as no choice transiting through on the motorway. My first stay was not great. Beds were in need of new mattress. Not the cleanest however did the job. My second stay has been dreadful. Please do not stay at this hotel. I understand it is budget and that is fair enough. However being rude and disrespectful is a whole different level. The woman in charge was screaming at me because I could not speak German. I paid 87 euro for someone to be so unpleasant to me and for what reason? It makes no sense to treat a customer in this way for absolutely nothing. I left very upset and I will be contacting IBIS headquarters to report this matter. I have stayed in many hotels/motels around Europe for my job and never experienced this.

Radu Moldovan 4 years ago

This hotel is close to the highway, therefore in a great location for travelers looking for a short stay. The bed was comfortable. The bedsheets, toilet and shower were clean. Unfortunately I could not say the same about the cleanliness of the common areas (hallway, stairs). Nevertheless, good enough considering the price.