Smartphoneklinik München Stachus

Berker ŞAL 2 months ago

Cannot dream of a better experience. Best customer satisfaction ever

Chenghao Fan 3 years ago

Really nice service! Strongly recommend! Recently my pixel 3a phone, which is 4 years old, was struggling with charging issues. Suspecting the charging port might be damaged, I come to this store for assistance. Amazingly, the gentleman just clean the port for 1~2 min, and just like magic, my phone can be charged easily again! without any fee :) Vielen Danke!

Dr. Costin Marinescu, DDS 7 years ago

I am sorry but this was the worst customer service experience ever. I came in to replace a small chip in the display of my Pixel 3 XL. The phone was examined and yes, display needs to be changed - 209 Euro. When I come back to pick up the phone, I am told the back was cracked and it broke when they exchanged the display. To repair, I have to wait a month and another 200+ Euro. Seriously!? The back of the phone was completely intact when it was first examined and nothing like this was to be expected. Absolutely unacceptable! Very dissapointing. I paid the bill (in cash...the credit card machine just broke down...) and walked out. How could I trust them and pay another 200Euro for fixing the back of the phone!?

manus “마눗 후바” huwba Edited 9 years ago

Don't we all love those 5 star/1 review reviewer's? I wouldn't recommend this place to anyone. ./update: after 3rd unsuccessful attempt to fix the display over the adventurous time of 7 weeks, we withdrew from the contract and they assembled to phone back to the "original state" when it was first brought in. I've decided to attempt to repair it by myself including the acquisition of the spare parts from original vendor. you can see their "4th aka withdraw-from-contract" work in the pictures. highlights here are: missing (=cut out) NFC chip - to make room for more glue (and a missing screw) no matter how much they tried to "sabotage" a 5th repair attempt - it failed, in the end i was able to fix the original defect by changing the display unit. apart from the pure technical facts, we have received false promises such as: "it's done, in 0-2 days at time X" - in our case: you arrive at time X + 2 hours and you still have to wait for 45 minutes. "we call you when the display is there" - in our case they never called "we use original spare parts" - in our case: no original spare display, no original "gluing" "we restore it to the state where you brought it in" - missing NFC chip, t

Moe Mårtensson 10 years ago

My phone fell down and I was a bit shoked because you couldn't see anything again. So I was walking by and asked for a repair - they made it very fast in about 1hr. Very friendly with excellent knowledge of the products. Works perfectly now and I'm happy with the good service