SIXT Autovermietung München Stachus (Zentrum)

Ozan Hazer a month ago

Friendly staff, very smooth renting experience, everything was perfect. We rented a BMW 3 and they upgraded it to a brand new 430i for free, which’s only at 13km! It was difficult at first to find the entrance of the parking place while returning the car, but then we discovered that it’s already marked in google maps as a separate entry. Also the metal drawer that you put in the key can get stuck, just give it a good pull and you’ll see the space for the key.

Snigdha Chaturvedi 3 months ago

I have been a loyal customer of the SIXT Karlsplatz branch for over three years and have always chosen to rent from this location, even though it’s significantly farther from where I live. I made that effort because I appreciated the staff and the vehicle selection. Until now, I had always left positive reviews and praised the team whenever they provided good service. I have had some bad experiences, like late return recording, forcing upgrades, etc. but I have always understood their POV and have always tried to let things slide when they weren’t big. I have been incorrectly charged twice in the past but both times it was corrected as well. Unfortunately, the experience I had last week completely changed my opinion. It started when I reserved a Full-Size Elite SUV but was initially assigned a DDAR vehicle instead (somewhat a BMW X3 v somewhat Audi A3). I had to go back and question the assignment before it was corrected. Although I wasn’t happy with the situation, I chose not to complain or leave a negative review because I wanted to give the branch the benefit of the doubt. The real disappointment came after the rental. When I contacted the branch to ask about my invoice, I wa

Jess A 3 months ago

We were incorrectly charged for damages. Have tried contacting every email address provided and have received no responses and no further evidence as requested. Their own policy states they will put charges on hold if a query is raised but this did not occur. Very poor customer communication post rental.

Angela Swan 4 months ago

The entire experience at the SIXT at Karlsplatz 3 was seamless, from being able to modify my pickup location online, to the very clear SIXT signage as we were navigating pickup and drop off at the parking garage. The office at the Karlsplatz location is modern, super convenient and spotless and the staff very helpful, knowledgeable, professional and fluent in English. Our rep explained every aspect of the contract fully on the spot, which was much appreciated. This was our first trip to Europe together and we will look for a SIXT location every time in the future. Reviewing my e-mails now, I can see that if we had been more experienced, we could have easily navigated the entire experience without ever going to the office. SIXT has is all together when it comes to providing a flawless rental experience.

Anurag Khetan 5 months ago

Tahir, Konstantin both helpful during last pickups and treated like a premium customer. Picked an A6 Wagon for my birthday and Konstantin helped to find the right car to manage high fuel prices. For easter weekend, Tahir managed to secure a Porsche Cayenne, fun to drive car for our group size of 4. For my rental car needs, I always get Sixt and prefer this branch because of proximity to house, good cars, and easy returns (once you know how to find the location).