SIXT Autovermietung München/Hotel Westin Grand

Sandra Ribes a month ago

Mixed feelings. We booked an SUV because we needed the space in the trunk. Then we got an upgrade, but the trunk was too small. We had to drive to three different Sixt stations (finally we were successful at the Riem Sixt) to find an employee to change the car to one with a bigger trunk. Then we got a great car which we enjoyed very much during our vacation.There was something really annoying that happened during the pickup: somebody forgot to leave the parking ticket to exit the parking slot where the Sixt car was parked. And because nobody from Sixt was at the counter at the Westin Hotel and nobody at customer service on the phone could help us, we were stuck for one hour. Finally, the gentleman at the parking area was very kind and opened the barrier to let us leave. Sixt Team, you need real people to help out customers in this kind of situation!

Hoi Him Tang 4 months ago

i booked the car at 23/APR night. when i go to pick up my car in 24th morning. The staff said the 7 seater i booked is not available. But there is another 7 seater (higher class) is available at that moment. But he insisted i need to pay extra Eur50 more for the car. I stated that if the car i booked (with confirmed email) is not available, they shd do a free upgrade for me but not charge me more. and then he said i can only take it or leave it. its totally unprofessional and rude. I insist the staff should figure out how to solve the problem. but then he said he will cancel my booking right away. and i need to find the car through other car rental company. The staff attitude is so bad and rude .

Tamim Aflah 5 months ago

I had an excellent experience with Sixt at this branch. The whole process was smooth, fast, and very professional from start to finish. The car was clean, well-maintained, and exactly as booked, no surprises, no hassle. A special thanks to Valter, who really stood out. He was extremely helpful, efficient, and knew exactly how to handle everything without wasting time. You can tell he takes his job seriously and actually cares about the customer experience.

Jason Chan 5 months ago

Worst experience that I ever had with Sixt, we booked two cars at 1000am, before 1000am, we went to the sixt office at the basement, there's a dark skin curly hair male representative was provided horrible experience service. He said the car that we booked is not available coz we were booked too late, but we used the apps and was showing available n paid for the booking. He said There's nothing he can do..but he did find another car which coz us 50€ plus more for this offer. As we did rent a car with sixt in other countries or just Germany, we will get a car which is similar of free upgrade coz we already booked and paid. As we trying to bring up our concern, this guy is out of patience, he said I m going to cancel your booking and go somewhere else. This is totally ridiculous in service industry. As a customer, we continue use your brand coz we had a good experience before, but now this guy totally ruined your company image. I wouldn't go back to Sixt for sure plus we will spread the words around our industry. 100 % sure no one will come back for the business after this ridiculous service experience. Please address this issue seriously. Booking date 24th April 2026 1000am

Abdalla Elgallal 3 years ago

Worst Sixt service I’ve ever had, never pickup from this station, * Have a reservation for a top-line car X5 or Simeller spend 1:30 hours to pick up my car:- 1- They gave a car without inspecting or checking it from the previous customer; there was a warning on the dash asking to add water to the engine. 2- The car was miserable on the back; they didn’t clean it before giving it to me. The lady at the cashier said I’ve nothing to do; I have to wait, They will fix and add water, Then they will clean the car Sadly I spent more than an hour waiting because I didn’t have any other solution ** Pickup from another branch **