fahrrad martini

Anita Kratochwil 5 months ago

Ich habe mein E-Bike hier zum Service abgegeben und bin mehr als zufrieden! Ich bekam kurzfristig einen Servicetermin, was im Frühling bei Fahrradwerkstätten in München eine Seltenheit ist. Das Fahrrad war am selben Tag fertig, was auch eine Seltenheit ist, und es musste wirklich viel gemacht werden, weil ich 5400km drauf hatte und noch nie zuvor beim Service war. Aber das Beste: es fühlte sich an wie neu – es fährt jetzt sogar noch besser als am ersten Tag. Besonders toll fand ich, dass das Bike sogar komplett sauber gemacht wurde, womit ich gar nicht gerechnet hatte. Alles wurde top instand gesetzt und der Preis war absolut fair. Man merkt hier wirklich die Fachkompetenz und den Fokus auf Kundenzufriedenheit. Eine klare Empfehlung für jeden E-Bike-Besitzer!

Dmitrii a year ago

Had a bad experience there: paid something like 50 eur to fix the noise with the bike, and added ~80 eur to make a general check-up, so the repair person will have enough time to fix the issue. At the end they looked at the parts that were already working, checked that they are working, washed the chain and returned saying there is no strange sounds, since they didn't try to ride it, as I was suggesting. At the end didn't return money, didn't fix the issue. Very unprofessional of them

Riccardo Martelli 7 years ago

Has it ever happened to you to be tricked to pay something for having received nothing in exchange, but threats only? That's what I just witnessed in this bike shop. My girlfriend was called from the Greek employee (who didn't want to tell me his name) because he had found a larger basket for her bike. We went there and he took off immediately the original basket from the bike. My girlfriend noted that the "new" basket was actually broken and the employee, not surprised, acknowledged it! HE KNEW IT! But here the story gets interesting. After a few moments, he also said that the "new" basket was too large for the bike. So he put again the original basket and... ASKED US TO PAY FOR HIS WORK! CAN YOU BELIEVE THAT? But there's more. He seized the bike and threatened us to pay right away or he would have closed the shop with our bike inside! And of course, after our protests, the evergreen:"PAY OR I CALL THE COPS". Few points to sum it up: 1. He knew the "new" basket was broken and immediately took off the original one just to start the work. Considering how it ended, I suspect he did it on purpose. 2.After reading other reviews, I realized my suspects are founded. These guy

Dalila Presta 7 years ago

If I had read the reviews before going I would had avoided this horrible experience. I went there to buy a new basket. The Greek employee took off my basket, I realized that the basket he was selling me was broken and he told me in that moment that anyway that basket was not good for my bike because it was covering the light. He set my basket back. After this 5 minutes of unfair work (he had to verify BEFORE that the basket would fit my bike) he wanted me to pay 10€. I tried to talk about it and explain that it was unfair, he said very aggressively that he would seize the bike if I did not pay and that I had to hurry to withdraw the money otherwise he would close the shop with the bike inside. He reacted very aggressively and ended up insulting me. He wrote on the "invoice " that he performed some reparations, which is very false.

Aline Simoes 7 years ago

Not friendly and I not professional. I would not recommend this place. They can not give you a correct timeframe to leave or pick up your bike and the are very unprofessional with the service agreement. I tried to book 3 times a service and they made keeping coming back. Then I finally had my service done and they charged me for something we didn’t agreed as service. 3x times de agreed value. They promised to call me to agree for any extra charges but they didn’t and when I came back to pick up the bike they made me pay 3 times the original value to be able to take my bike. The guy was rude and very unprofessional, literally kicked me out of the store and was not able to explain the service....same for the owner who didn’t want to even speak with me. How come a shop decided to do a service in your bike that you never approved and they literally hold your bike if you don’t pay it?! This is forbidden by law!!! To end this very bad experience and for my surprise the bike breaks, extra service done by their own decision, is not working properly! Please avoid in any case this shop! No quality, not friendly and very unprofessional!!!!