Enterprise Rent-A-Car - Kreillerstraße

Abhijeet Singh a year ago

Terrible experience! I had booked my rental, two weeks in advance, a Premium Full Size (Audi A6 or Similar). I arrived 1 day prior to the reservation date (August 21, 2025) in Munich from Canada, and I get a call 4 PM in the evening, that they do not have (any cars available (not my class, but any), throughout Munich). I had to make a last minute reservation to another city, 1 hour away from Munich, and got an awful EV from there, which costed me so much in the charging (even more than what gas would have costed), absolute RIP off, terrible customer service, terrible experience.

K M 2 years ago

Service was fast and uncomplicated. The salesman made several jokes obviously quite experienced and good at his job. Two issues though: 1. It took almost two weeks to get my caution back and, 2. I drove to Augsburg that Thursday, which is about 2 hours from Munich. I tried requesting to leave the car at the branch there, but they said it wasn't possible because they'd already booked it, which I'm not sure was in the terms and conditions. Had to drive all the way back. Besides that I'd recommend them. However if you're a bit strapped for cash but know your way around the town I'd recommend Miles. Way more affordable in comparison. Probably what I'll use next time I'm there.

Albert 3 years ago

Professional and customer oriented. Cars are pretty new and in good condition (we had a i30). Close to public transport, a petrol station is just 20 meters away, so you can fill petrol on arrival. Easy to reach from the central station or the motorway, and you avoid the intense Munich traffic.

J C 4 years ago

If there’s an option to give no star, that would be perfect for what I’ve been through last week. So I first chose to rent a car at Europcar but was terrified by the absolutely worst customer reviews they got on Google maps so I canceled my order and went with Enterprise instead. I got to Enterprise 30 mins before the pickup time and waited for like 45 minutes cuz I was told the car was on the way. The staff all looked very friendly and they letted me sign the contract before the car has arrived. Even tho I had no trouble understanding German, I trusted the staff too much that I didn’t pay much attention to the contract before signing it. Little did I know, I got a car that already had accidents and even the VW emblem was missing. (i have no proof that they didn’t tell me the condition of the car, but I mean who would willingly take a damaged car?) I knew I couldn’t do anything at the point, so very unwillingly I had to take the car. Luckily the car didn’t have big troubles during the trip, except the emergency calling function had an error. After I returned from the trip, a lady came to check the car and noticed that there was one damage on the front passenger’s door that was not

Artemiy Fateev 4 years ago

This was my first experience with Enterprise. I originally booked the "mystery car" option and was very disappointed to receive Ford Fiesta (the option cost more than booking Ford Fiesta directly). But for a small surcharge I received Opel Grandland X with a diesel engine. The car was very comfortable for a long trip for 4 people. Very friendly staff. The manager Claudia was quick to prepare the car, was responsive and answered all questions. Thanks to the Enterprise-team for a great experience :)