ROSE Bikes Köln

Nicola a month ago

Das war wirklich ein Gefühl von „Das-Warten-hat-sich-gelohnt“. Ich hatte vor meiner Entscheidung mehrere Gravelbikes getestet und wusste hier sofort, das ist es. Dabei spielt das Rad die größte Rolle, aber ganz klar auch Service, Beratung und Kauferlebnis.

Dennis Heempie a year ago

Placed an order on 18 March, package was supposed to be delivered on 25 March, but nothing arrived. According to DHL, it was delivered and signed for, but I received nothing. I checked all the surrounding streets with the same house number, but nothing had been delivered. I contacted Rosebikes again, after which I had to fill in a Law Affidavit form (a worthless document, by the way). I sent it back three times and had to fill it out again because the document is very unclear. Anyway, I finally succeeded. From April onwards, I contacted them repeatedly, each time receiving the response that the investigation was still ongoing. The last contact was on 20 May and yesterday 15 October, with the response, and I quote: “Unfortunately, we have not yet received any results, but we expect to do so shortly and will contact you immediately”. Apparently, “soon” is a very elastic concept at Rosebikes, and as a customer, you are simply left in the lurch when things go wrong between the supplier Rosebikes and DHL. Conclusion: paid and still no parcel. Very sporting, Rosebikes! Dennis Heemskerk

David Murdoch a year ago

What a great shop and fantastic bunch of guys working there. I had pretty major problem with my bike (different brand) and they could not have helped me more!! This is how to run a bike shop. Bravo 👏 I was also super impressed by the quality of the bikes and build quality 👌 keep it up guys. I will be back

Human Meteor 2 years ago

I went to the Cologne store yesterday hoping to check out Count Solo 2 before buying it, the best seller according to the info on Rose's web-site only to find out the showcase model is not there which makes zero business sense more so because the photo of thee bike on the web is 2x2 cm without possibility to zoom-in and looks like taken by a 2 year old. I was finally told after roaming the store practically unnoticed by disinterested staff chatting among themselves for 10 minutes that the only way to "see" the bike would be to travel to manufacturing factory in Buchold, or store in Munich (700km away). I've seen arrogance and absolute disregard before, but this is another level frankly. I guess the owners aren't hungry anymore and stopped caring about their reputation and product they're selling. If I were you, I wouldn't get near this place.

Omotayo Fayemiwo 3 years ago

I came all the way from Siegen to pick this sturdy bike stand