Best Western Plus Hotel Köln-City

Ronen Caesar 8 months ago

The rooms are decent and the beds are comfortable — and that’s about where the positives end. We had a flickering light in the bathroom. After reporting it three times, the first two requests were ignored. The third time we were told it was too late, there was no maintenance staff available, and the only option was to change rooms. We were forced to move rooms late at night, which was very inconvenient. There is no proactive daily housekeeping, which is understandable if that’s the policy. However, when we specifically requested cleaning, we only received fresh towels — the bed wasn’t even made, and the sheet that had completely fallen off was not fixed. The staff was not particularly welcoming or helpful when we asked questions. The hotel is also relatively far from the city center (at least a 15-minute walk) with almost nothing around the immediate area. Unfortunately, the overall service experience significantly impacted our stay.

TVSU 11 months ago

Room was clean and modern, warm enough. Free bottle of water was nice. No refrigerator was disappointing, along with lack of platform to open suitcase on. Breakfast was quite decent with some warm meats and vegetables, along with the usual suspects. The check-in process was a bit arduous, the automated kiosk accepted my details and went through the whole process of check-in, then spat out an error at the end. Same thing happened for check-out. The message sent by the hotel with the QR code for the kiosk check-in was only in German, which didnt really help. I was hoping that a US brand would bother sending messages in English. Fairly close to a tram station, easy access to central Cologne was nice.