HORNBACH Ulm

Andrew Taylor 3 months ago

Large range of products well laid out

D a year ago

Horrible service from some staff while others are usually helpful. They just run off without any proper explanation which makes finding things harder. Better go for Bauhaus where the service is better.

Agnieszka a year ago

Hornbach Ulm offers a huge selection for anyone working on DIY, gardening, or renovation projects. The store is spacious and well-organized, making it relatively easy to find what you need. They have a broad range of products, from tools and building materials to garden supplies and home improvement items. One highlight is the staff – they are friendly, knowledgeable, and generally willing to assist with questions or project ideas. Prices are reasonable, and there are often promotions that make it even more budget-friendly. The store also has an online catalog where you can check stock availability before visiting, which is convenient. However, due to its popularity, weekends can get busy, and it may take some time to check out or get personalized assistance. One minor downside is the location, as it’s slightly outside Ulm city center, which might require a bit of travel. Overall, though, Hornbach Ulm is a go-to destination for anyone in the area looking for a reliable, well-stocked home improvement store with great customer service.

Anne Haefele 7 years ago

This review is only for the Zoo and Garden service desk employees. There was a very nice and helpful store associate who tried her best to resolve a price issue I had with two large pots I wanted to buy. The pots were reduced price but rang up at a higher price than was on the sticker. She called the manager +4 times but they never answered the phone. Her Co-worker, a friendly man who spoke some English joined the effort and found a solution. These two people put the customer first and should get a pay raise for their hard work and dedication to deliver excellent customer service. There was also another woman in Zoo and Garden who (on a separate visit) help me find the price for 4 red planters; was extremely helpful and friendly. The people in the Zoo and Garden department are retail professionals, who take pride in doing a great job and taking care of their customers. In contrast, the cashier at the front of the store would get minus 5 stars. She was smug, completely useless in every question I had, and uncompassionate.

Mongo n Goofy Edited 5 years ago

Good shop with helpful staff. Unfortunately the guy who helped us choose the windows we bought didn't lift a finger to help lift and I'm now laid up with a wonky back... Update: went round after not finding anything across the road. Came here and although only wanted a dust mask was pretty much ignored by all staff, who all seemed to be suddenly occupied by some other pressing ordeal when I came with a question about the mask I found and wanted, but after waiting beside two "info zones". The first being the correct one where the two guys there were too busy finding out a price in the computer that they couldn't spare a glance in my direction I went to the next info desk slightly less than 3 away there the girl said that it was nothing she could help me with and that I had to go back and stand at the first info desk... Here the two guys were now helping some other guy. Eventually one of the younger guys came over and tried to help but as he didn't know anything anything on the aisle I was on he also couldn't help and suggested I wait behind the guy who was now being seved at the first info desk... Really not happy and will most definitely buy online with some other shop. They were n