DigiKey Electronics Germany GmbH

Hilmar Pfeiffer 2 years ago

Attention!!!! If it would be possible, i´d give them minuspoints. I work in this business since 30 years but this is the worst service and firm i´v ever encountered.: 1.) If you buy, you have to pay customs because ist should come from USA, but it arrives in 3 days... from USA??? And the don´t calculate it in the checkout. There is only a small notice if you read relaly EVERYTHING on EVERY side. It shows up as an austrian firm but if you buy only some part, the customs are more expensive then the things you bought. 2.) There was in their system our firm registred as an australian firm, but we are in Austria. I tried to change it, sent them a mail but no reaction. Then we posted an order, as we needed parts urgently, put in the right country and nevertheless they charged the taxes. On my mail, that the VAT-No. is correct, tey have only the false country, and they should please correct this, they answered, i should deal this with paypal, they have the false adress, Austria, not Australia. Are they def, not able to read, totally ignorant or both????

A H Edited 3 years ago

Beware of DigiKey's non compliance with the contracted incoterms! When you buy from Europe you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities. But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice. It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...). It appears their "support" doesn't understand what "DDP incoterms" means. Or maybe they don't understand what "written contract" means. Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can check the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam.

Thomas Klingenberg 3 years ago

Das erste Mal bei Digi-Key online bestellt. Sehr gute und riesige Auswahl zu absolut fairen Preisen👌🏻 Versand mit UPS-Worldwide-Express war sensationell schnell. Von Thief River Falls (MN USA) nach Wietmarschen (Deutschland) in weniger als 2 Tagen...sensationell. 👍🏻 Auf einen Packfehler (3 falsch gelieferte Kondensatoren) wurde innerhalb von 5 Tagen nach Reklamation einwandfrei reagiert. Von mir gibt es deshalb auch 5 Sterne und ich werde sicher wieder bestellen 😎👍🏻

Eszter Roxána Tóth 3 years ago

The customer service does not respond to my emails.

Tom Tuffin 5 years ago

I have ordered a few times from Digikey and the shipping is very quick and the website and information it contains is fine. The issue is with their support/customer service not responding to support requests which has really soured the customer experience.