comacs

Isabella 3 months ago

I went there cause it was the official Mac reseller and only one in Würzburg. The problem with my computer was evident and immediate to spot for an expert and realise it's not worth repairing, as the cost outweighs the benefit, a broke. Display. They still went and charged me the diagnose fee (65€) when it wasn't necessary — according to an expert from Silicon Valley. Even if I agreed to the fee, these services should be more client oriented and not just focusing on extracting money from clients.

WeiWei Wu Edited a year ago

Recommendation: Go to the Apple Store for Repairs If you’re facing issues with your Apple products, I highly suggest going directly to an Apple Store. My experience with Comacs was both costly and frustrating – they are significantly more expensive, lack transparency, and don’t offer reliable service guarantees. I chose Comacs for a laptop repair due to time constraints, but I wouldn’t want anyone else to go through the same disappointing experience. Here’s what happened: • Comacs charged €65 (I have corrected this amount from my second edit because I wrote it wrongly) just to inspect the device, with no repairs included. They soon came back with a diagnosis and an estimate of nearly €1,000 (excluding the inspection fee), which I agreed to. • *4 days after the promised time frame*, they told me they’d need to charge an additional €700+ for another part they “had to replace” that they hadn’t included in the original estimate. It made me wonder if this issue arose during their repair process. 🤦🏻‍♀️ • When I decided not to continue with the repair, they tried to charge me another €60 for a whatever-nonsense service fee. They should have identified all issues from the start when the

Ihintza D 2 years ago

I am seriously disappointed with the customer service here. I brought my Mac in last week to have the macOS system reinstalled because I stupidly deleted it while attempting to factory reset my computer due to some keypad issues. The first person I spoke to was very nice, and I was delighted to hear that reinstalling the system wouldn't be too expensive (€65). They assured me that this was why my computer wouldn't turn on and that it should work fine after the reinstall. Two days later, they called me to pick up my computer. I was thrilled and thought, 'Great, problem solved,' but of course, I was mistaken. When I got home and tried my Mac, everything seemed to work ok until I watched something online (Netflix, Disney, etc.) and heard a strange sound coming from the speakers. I brought it back hoping to find a solution to this new problem. However, they denied any responsibility for the speaker issue and insisted that I pay for the examination and repair, or simply 'use headphones.' They suggested that the speakers might have been damaged when I carried the computer home in my bag that day or earlier (although it definitely wasn't there before). I suspect they might have been damag

Sladjanaa aa 3 years ago

Camera on my phone died, i gave it to them on Wednesday before closing and it was done on Friday morning. Faster than expected!

Glenn-David Poole 11 years ago

I took my MacBookPro into the store today (18.08.2015) because I had a problem during my Seminar in Holland where I could not connect with the Beamer that was provided. I was told by an employee to bring my MacBook into the store and they could check it out with there beamer in the store. I presented the problem today and they took my Computer and patch cable up to the technician to have it checked. They brought my Computer back and said that the patch cable was OK, I as if they had tried the computer with a Beamer and the answer I received was no, they are to busy and that if I want it checked out I would need to submit a work order and leave it in the store and that would take 5-7 days. 5-7 days just to see if there is a problem or not. How long does it take to connect a computer to a Beamer to see if there is a problem? Sorry, but this is not what I call service! Costumer service is not one of the strong points and I will think twice about spending anymore money at this store.